FAQs
Yes, there are shipping options that include insurance for loss and damage up to $5000. These options include mandatory sign on delivery.
Orders are dispatched within a couple of days via express post. If there is a delay or a product is out of stock we will call to let you know.
Yes, every device is covered by a 12 month warranty. Outside of the warranty period we work with you for a fair resolution to get the device working or replaced as soon as possible.
Email help@farmo.com.au with the device number and a description of the issue. A photo is great if possible. We will check battery and connectivity issues and if there is nothing obvious ask you to send the device back to us for a repair, or replacement.
Return address: Farmo 5 Tucker St. West Footscray VIC 3012
Yes. Every Farmo device needs a Farmo subscription. The subscription can be purchased through the Farmo website A discount will be applied at checkout depending on the number of subscriptions purchased.
No. The SIM card is already inside and we pay the data fees, which is covered by your device susbcription.
The subscription covers the charges we pay for data, servers and overheads but also allows us to support our customers and continue developing new technology.
As a rule of thumb for NB-ioT devices, we advise half a bar, or enough signal to send a text message, is ok.
Yes. All your data from whatever type of device will go to the same dashboard if a Farmo subscription is active. Many farms are using a mix of connectivity options to achieve the required coverage.
Alerts are controlled via the Events menu on your dashboard. There is a lot of flexibility around the trigger conditions, time of day and people who receive alerts. Watch this video here
Please check the invitation email we sent when setting up your account, it has your username there. If you cant find it it may have gone to spam or trash. Send an email or give us a call if you need it resent.
The customer owns the data. Farmo has adopted the NFF's Australian Farm Data Code, a policy developed by our peak farmer body for farmers and can be downloaded here
Yes, but there are limits to SMS alerts each month, whereas eamil alerts are unlimited. See subscription plans for details.
Yes but it very rare. Because its floating its like picking up "an apple in a bucket" with your mouth. Very hard to do.
Our target is one year minimum battery life for every device in the default setting, but in most circumstances battery will last much longer. You can ask us to increase the reporting frequency but understand that the battery life will shortened.
Mostly yes. If we design a product ourselves we make the electronics here in Melbourne, import the plastic enclosure, and do the final assembly here. However we also have some generic sensor components which are not worth making ourselves. We import those from overseas.